Nordelektro Partners with Bever to Implement Field Service Management System on Dynamics 365
Nature of Services
Implementation of a Microsoft Dynamics 365–based field service and operations management platform for an electrical installation and technical maintenance company.
The solution centralized service planning, technician execution, spare parts usage, and operational accounting into a single platform used daily by dispatchers, technicians, warehouse staff, and management.
Field Service Operations
- Work order scheduling and dispatcher planning
- Automatic assignment and dispatch to field technicians
- Mobile application for technicians to report working hours and consumed spare parts
- Real-time job status tracking (planned, in progress, completed)
- Service documentation, photos, and notes captured directly on site
Preventive Maintenance
- Maintenance contracts with recurring service plans
- Automatic generation of work orders on predefined dates
- Automatic technician assignment
- Equipment service history tracking
- Proactive maintenance execution to prevent failures
Payroll & Compensation Integration
- Integration with payroll system
- Automatic salary calculation based on recorded working time
- Bonus calculation based on completed tasks and performance
- Reduced manual time reporting effort
Spare Parts & Vendor Integration
- Real-time spare part pricing retrieved from supplier APIs
- Automatic price updates in service orders and quotations
- Improved cost accuracy and faster quotation preparation
Procurement & Inventory Management
- Purchase order management
- Warehouse stock tracking and reservations
- Spare part consumption tracking per work order
- Inventory visibility for dispatchers and technicians
Operational Efficiency
- Unified platform connecting scheduling, execution, inventory, and accounting
- Improved technician utilization and planning accuracy
- Reduced paperwork through mobile reporting
- More accurate service costing and profitability tracking
Nordelektro publicly reported that after implementing Microsoft Dynamics 365 Field Service and digitizing task management, technicians received all service information directly on tablets, improving efficiency and operational control and contributing to significantly improved financial results.
For more details about the company's digital transformation, see: installatør.dk
Website
Contact
Hans Henrik Knudsen
ex CEO, Nordelektro
