Field Service Management Platform
Built on Microsoft Dynamics 365
A service operations solution for companies performing on-site installation, maintenance, and technical support.
The platform connects dispatching, technicians, inventory, contracts, and financial processes into one coordinated system — replacing manual coordination and improving service reliability.
From the moment a service request is created until the job is completed and billed, every step is tracked in a structured workflow.
Work Order Planning & Dispatching
Plan and control field operations in real time.
- •Work order creation and scheduling
- •Dispatcher console with calendar and resource planning
- •Automatic technician assignment based on availability and skills
- •Real-time job status tracking
- •Service notes, photos, and documentation captured on site
Mobile Technician Application
Enable technicians to execute and report work directly from the field.
- •Record working hours and activities
- •Register consumed spare parts
- •Capture signatures and attachments
- •Access customer and equipment history
- •Complete service reports on site
Preventive & Contract Maintenance
Ensure recurring services are never missed.
- •Service contract management
- •Scheduled maintenance plans
- •Automatic generation of recurring work orders
- •Equipment service history tracking
- •Proactive maintenance execution
Spare Parts & Inventory
Control parts usage and availability across operations.
- •Spare part reservations per work order
- •Warehouse stock visibility for dispatchers and technicians
- •Consumption tracking during service execution
- •Purchase order management
- •Real-time spare part pricing via supplier integrations
Payroll & Performance Tracking
Automate compensation and monitor productivity.
- •Working time tracking per technician
- •Payroll integration for salary calculation
- •Bonus calculation based on completed work
- •Technician utilization reporting
- •Operational performance dashboards
Business Benefits
Faster scheduling and response times
Reduced manual coordination
Accurate service costing
Better technician productivity
Transparent service operations